Shipping policy

SHIPPING POLICY
www.pourdito.com
Last Updated: September 2026

This Shipping Policy applies to all orders placed on www.pourdito.com by retail/FMCG customers. Machine customer consumable orders are governed by the terms of your commercial agreement with Boatload Minds.

1. Order Processing

  • Orders are processed on business days (Monday to Saturday, excluding public holidays).
  • Orders are generally dispatched within 3-4 working days from the date of payment confirmation.
  • You will receive a dispatch notification with tracking details by email once your order is shipped.
  • Orders placed on Sundays or public holidays will begin processing the next working day.

2. Delivery Timelines

  • Estimated delivery is within 7 working days from the date of order, depending on your delivery location.
  • Deliveries are made between Monday to Saturday, 9 AM - 5 PM, excluding public holidays.
  • Delivery timelines are estimates and not guarantees. Delays may occur due to factors beyond our control including weather conditions, courier disruptions, strikes, natural events, or government restrictions. We are not liable for delays caused by such factors.
  • For remote or non-serviceable pin codes, delivery timelines may be extended. We will notify you if your pin code cannot be serviced.

3. Shipping Charges

  • Shipping charges cover handling, packing, and courier costs and will be displayed at checkout before you confirm your order.
  • Charges vary based on order weight, dimensions, and delivery location.
  • Orders placed separately cannot be combined and will attract separate shipping charges for each order.
  • Shipping charges are non-refundable once an order has been dispatched, except in the case of an error on our part.
  • We periodically offer free shipping promotions. Where applicable, the qualifying criteria and duration will be clearly communicated on the Website.

4. Courier Partners

  • We ship via reputed courier partners. The courier partner for your order will be confirmed in your dispatch notification.
  • Tracking details will be shared with you once your order is dispatched. You can use these details to track your shipment directly on the courier partner's website.

5. Delivery Attempts

  • Our courier partners will make up to two delivery attempts. If delivery is unsuccessful after two attempts (due to incorrect address, recipient unavailability, or refusal to accept), the shipment may be returned to us.
  • In the event of a failed delivery returned to us due to customer-side reasons, re-delivery will attract additional shipping charges and must be requested within 7 days of the failed delivery notification.

6. Damaged in Transit

  • If your order arrives with visibly damaged outer packaging, we recommend refusing acceptance and noting the damage with the courier at the time of delivery.
  • If you accept a delivery and discover damage to the product, please refer to our Return and Refund Policy and raise a request within 7 days of delivery.

7. Incorrect Address

  • Please ensure your delivery address is accurate and complete at the time of placing your order. We are not responsible for non-delivery or delays due to incorrect or incomplete address information provided by you.
  • Address changes cannot be accommodated once an order has been dispatched.

8. Contact

For any shipping-related queries:
Email: care@pourdito.com

Boatload Minds Private Limited
SF No. 378, Door No. 26D, V.N. Industrial Estate,
Peelamedu, Coimbatore - 641004, Tamil Nadu, India