Refund policy

RETURN AND REFUND POLICY
www.pourdito.com
Last Updated: September 2026

At DIT'O, we take pride in the quality of our products. This policy sets out the conditions under which returns, exchanges, and refunds are accepted for purchases made on www.pourdito.com.

1. Cancellations

Orders cannot be cancelled once placed and payment is confirmed. We begin processing orders immediately upon confirmation. Please review your order carefully before completing payment.

In the event that we cancel your order (due to stock unavailability, pricing error, payment verification failure, or suspected fraud), a full refund will be processed to your original payment method within 7 business days and you will be notified by email.

2. Returns and Exchanges

We accept return or exchange requests only in the following circumstances:

  • The product delivered is damaged (physically broken, tampered, or compromised packaging).
  • The product delivered is defective (quality issue, incorrect product, or wrong SKU delivered).

We do not accept returns or exchanges for:

  • Change of mind or incorrect orders placed by the customer.
  • Products that have been opened, used, or partially consumed.
  • Products where the original packaging has been damaged by the customer.
  • Perishable products beyond their shelf life due to improper storage by the customer.

3. Timeframe

Return or exchange requests must be raised within 7 days of the date of delivery. Requests raised after this window will not be entertained.

4. How to Raise a Request

Email us at care@pourdito.com with the following:

  • Your order number
  • A clear description of the issue
  • Photos or video clearly showing the damaged or defective product and its packaging

We will review your request and respond within 48 working hours of receipt.

5. Condition of Returned Products

Products approved for return must be:

  • Unused and unopened
  • In their original packaging and condition as delivered
  • Accompanied by the original invoice or order confirmation

Products that do not meet these conditions will not be accepted and will be returned to the customer at their cost.

6. Exchange

Approved exchanges will be for the same product (same SKU and variant) only. We do not facilitate exchanges for alternate products or variants.

7. Return Shipping

  • Boatload Minds does not offer doorstep pickup for returns.
  • Once your return is approved, you will be required to ship the product back to our address at your own cost.
  • We recommend using a trackable courier service. We are not responsible for products lost or damaged in transit during the return shipment.
  • Return shipping address will be shared upon approval of your return request.

8. Refunds

  • Refunds are processed only after we receive and inspect the returned product.
  • If the return is approved upon inspection, a refund will be credited to your original payment method within 7-14 business days from the date of inspection approval.
  • Original shipping charges are non-refundable under any circumstances.
  • If a returned product is found to be ineligible upon inspection (used, opened, or not in original condition), no refund will be issued and the product will be returned to you.

9. Food Products - Special Note

Our decoction products are food items manufactured under FSSAI Licence No. 22425557000458. Due to the perishable nature of these products:

  • We strongly recommend inspecting your order at the time of delivery.
  • If a sealed product is delivered damaged or with compromised packaging, please photograph it immediately and raise a request within 7 days.
  • Opened or partially consumed products cannot be returned or refunded under any circumstances.

10. Contact

For any return, refund, or exchange queries:
Email: care@pourdito.com
Grievance Officer: Mr. Gowtham | care@pourdito.com

Boatload Minds Private Limited
SF No. 378, Door No. 26D, V.N. Industrial Estate,
Peelamedu, Coimbatore - 641004, Tamil Nadu, India